Legal Notice (Imprint)
This Legal Notice sets out the details of the operator of the ColourSense online service that must be published under Section 4 of Act CVIII of 2001 on certain issues of electronic commerce services and information society services (the "Ekertv.") — the Hungarian implementation of Article 5 of Directive 2000/31/EC —, under Section 11(1) of Government Decree 45/2014. (II. 26.) on the detailed rules of contracts between a consumer and a business (the "Decree 45/2014.") — the Hungarian implementation of Article 6(1) of Directive 2011/83/EU (the Consumer Rights Directive, "CRD") —, and under Section 17/A of Act CLV of 1997 on consumer protection (the "Fgytv."), which implements Article 13 of Directive 2013/11/EU (the Consumer ADR Directive).
This Legal Notice is directly accessible from every page of the Provider's website.
Related documents: Terms of Service · Privacy Policy · Withdrawal Information Notice · Cookie and Storage Notice · Complaints Policy.
1. Details of the Provider
Legal basis: Ekertv. § 4(a)–(g); Decree 45/2014. § 11(1)(b)–(d) · Articles 5(1)(a)–(g) of Directive 2000/31/EC; Article 6(1)(b)–(c) CRD. The Provider is a sole trader (egyéni vállalkozó) registered in Hungary; the registration data below are therefore the data held in the register of sole traders kept under Act CXV of 2009 on sole traders and sole proprietorships (the "Evectv.").
| # | Item | Value | Legal basis |
|---|---|---|---|
| 1.1 | Name of the Provider | Ágnes Gróf, sole trader |
Ekertv. § 4(a) · Art. 5(1)(a) of Directive 2000/31/EC |
| 1.2 | Legal form | sole trader (egyéni vállalkozó), Hungary | Evectv. § 2 |
| 1.3 | Business (trade) name | ColourSense |
Evectv. § 11(1)(a) |
| 1.4 | Registered seat (postal address) | 2100 Gödöllő, Szabó Pál utca 32., Hungary |
Ekertv. § 4(b) · Art. 5(1)(b) of Directive 2000/31/EC; Decree 45/2014. § 11(1)(c) · Art. 6(1)(c) CRD |
| 1.5 | Mailing address | 2100 Gödöllő, Szabó Pál utca 32., Hungary |
Decree 45/2014. § 11(1)(c) · Art. 6(1)(c) CRD |
| 1.6 | Telephone number | +36 30 460 0093 |
Decree 45/2014. § 11(1)(c) · Art. 6(1)(c) CRD |
| 1.7 | E-mail address used regularly for contact with recipients of the service | hello@colour-sense.com |
Ekertv. § 4(c) · Art. 5(1)(c) of Directive 2000/31/EC |
| 1.8 | Registering authority | National Tax and Customs Administration of Hungary (Nemzeti Adó- és Vámhivatal, NAV) — the body keeping the register of sole traders | Ekertv. § 4(d) · Art. 5(1)(d) of Directive 2000/31/EC; Evectv. § 3/A |
| 1.9 | Sole trader registration number | 62279046 |
Ekertv. § 4(d); Evectv. § 7(3), § 9(e) |
| 1.10 | Tax number | 92036149-1-33 |
Ekertv. § 4(f) · Art. 5(1)(g) of Directive 2000/31/EC |
| 1.11 | Authorising authority, authorisation number | In the Provider's view the service provided is not an activity subject to authorisation, therefore this item does not apply. | Ekertv. § 4(e) · Art. 5(1)(e) of Directive 2000/31/EC |
| 1.12 | Details of a regulated profession (chamber, professional title, professional rules) | Personal colour analysis is not a regulated profession under Hungarian law, therefore this item does not apply. | Ekertv. § 4(g) · Art. 5(1)(f) of Directive 2000/31/EC |
| 1.13 | Website | https://colour-sense.com |
— |
| 1.14 | Other online means of communication | Beyond the contact details above the Provider does not operate any other online means of communication (chat interface, messaging application) that would ensure durable storage of the correspondence with the Consumer. | Decree 45/2014. § 11(1)(c) · Art. 6(1)(c) CRD |
Nature of the service. The Provider supplies the service exclusively electronically, at a distance, and without registration. The Provider does not maintain business premises and does not offer in-person customer service. The Provider does not publish a bank account number because payment is made exclusively on the payment page of the payment service provider Stripe; the Provider does not accept payment by bank transfer.
What the Provider sells. ColourSense sells an artificial-intelligence-assisted (AI-assisted) personal colour analysis: from the answers given by the Consumer and from the uploaded facial photograph, the artificial intelligence service used by the Provider (the Claude API of Anthropic PBC) generates the text of the analysis, from which the Provider produces a PDF report and sends it by e-mail. The analysis is an aesthetic — style and colour advisory — service; it is not a medical, dermatological, cosmetological or psychological opinion and is not suitable for diagnostic purposes. The service is described in detail in the Terms of Service; the details of the processing of personal data — including the handling of the facial photograph and the transfer of data to a third country (the United States of America) — are set out in the Privacy Policy.
2. Contact, customer service and complaint handling
Legal basis: Fgytv. § 17/A(1)(a)–(e) · Art. 13 of Directive 2013/11/EU; Decree 45/2014. § 11(1)(d) and (h) · Art. 6(1)(c) and (g) CRD.
| # | Item | Value |
|---|---|---|
| 2.1 | Place of complaint handling | The registered seat of the Provider: 2100 Gödöllő, Szabó Pál utca 32., Hungary. The Provider does not maintain business premises and does not offer in-person customer service, and therefore a complaint may be made by telephone, by post or by e-mail. |
| 2.2 | Mailing address for complaints | 2100 Gödöllő, Szabó Pál utca 32., Hungary |
| 2.3 | E-mail address for complaints | support@colour-sense.com |
| 2.4 | Telephone number | +36 30 460 0093 |
| 2.5 | Website | https://colour-sense.com |
| 2.6 | How complaints are handled | The Consumer may submit a complaint orally (by telephone) or in writing (by post or by e-mail). The Provider examines an oral complaint immediately and remedies it where necessary; if the Consumer does not agree with the handling of the complaint, or if immediate investigation is not possible, the Provider takes a record of the complaint, assigns it a unique identification number, and sends a copy of the record to the Consumer at the latest together with the substantive reply (Fgytv. § 17/A(3)–(5)). The Provider answers a written complaint within 30 days of its receipt, in writing, on the merits, and in a verifiable manner; where the complaint is rejected, the Provider states the reasons (Fgytv. § 17/A(6)). The Provider does not operate an electronic complaint form. The detailed rules are set out in the Complaints Policy. |
| 2.7 | Retention of complaint records | The Provider keeps the complaint (the record taken of an oral complaint, or the written complaint) and a copy of the substantive reply for three years, and presents them to the supervising authority upon request (Fgytv. § 17/A(7)). |
Please note: the Provider is not a business required to operate a customer service centre under Fgytv. § 17/B, and it is not required to employ a consumer protection officer under Fgytv. § 17/D either.
3. Details of the hosting provider
Legal basis: Ekertv. § 4(h) — the service provider must publish "the registered seat, place of business and contact details, in particular the e-mail address used regularly for contact with recipients of the service, of the provider that supplies the hosting to the service provider". This is a Hungarian-specific requirement: Directive 2000/31/EC does not contain an equivalent provision, so the item cannot be omitted on the basis of EU law.
| # | Item | Value |
|---|---|---|
| 3.1 | Name of the hosting provider | Giganet Internet Szolgáltató Kft. |
| 3.2 | Registered seat / place of business | 4400 Nyíregyháza, Vasvári Pál u. 1. fszt., Hungary |
| 3.3 | E-mail address | info@giganet.hu |
Operating model. The ColourSense application runs on servers operated by the Provider itself. The data above are the data of the provider that supplies the physical housing of those servers (colocation, data centre service) and their network connectivity.
4. Data processing, data protection contact
Legal basis: Article 13(1)(a)–(b) of the General Data Protection Regulation (Regulation (EU) 2016/679, "GDPR").
| # | Item | Value |
|---|---|---|
| 4.1 | The controller | Ágnes Gróf, sole trader (the same person as the Provider identified in section 1 of this Legal Notice) |
| 4.2 | Data protection contact | support@colour-sense.com |
| 4.3 | Data protection officer | The Provider has not designated a data protection officer. In the Provider's view none of the conditions triggering the designation obligation under Article 37(1) GDPR is met. |
| 4.4 | Detailed information | Privacy Policy |
Supervisory authority to which a complaint may be lodged:
| Item | Value |
|---|---|
| Name | Hungarian National Authority for Data Protection and Freedom of Information (Nemzeti Adatvédelmi és Információszabadság Hatóság, NAIH) |
| Registered seat | 1055 Budapest, Falk Miksa utca 9-11., Hungary |
| Mailing address | 1363 Budapest, Pf. 9., Hungary |
| Website | https://naih.hu |
Under Article 77 GDPR the data subject may also lodge a complaint with the supervisory authority of the Member State of his or her habitual residence, place of work or place of the alleged infringement. The data subject is furthermore entitled to bring proceedings before the competent court (in Hungary, the regional court of his or her place of residence or stay) under Article 79 GDPR.
5. Consumer protection authority
Legal basis: Sections 1–2 of Government Decree 326/2024. (XI. 14.) on the designation of the consumer protection authority. Under Section 2, "the Government designates the government office as the general consumer protection authority".
The general consumer protection authority competent for the Provider's registered seat:
| Item | Value |
|---|---|
| Name and contact details | Pest County Government Office, Consumer Protection Department — 1088 Budapest, József krt. 6., Hungary · +36 1 459 4843 · fogyved@pest.gov.hu |
The contact details of the Budapest and county government offices are available at https://kormanyhivatalok.hu. The Consumer may also file a report with the government office competent for his or her own place of residence.
The national consumer protection authority:
| Item | Value |
|---|---|
| Name | National Authority for Trade and Consumer Protection (Nemzeti Kereskedelmi és Fogyasztóvédelmi Hatóság, NKFH) |
| Registered seat | 1122 Budapest, Városmajor utca 35., Hungary |
| Mailing address | 1536 Budapest, Pf. 324., Hungary |
| Telephone (customer service) | 06 80 310 020 (freephone number, reachable only from within Hungary) |
| ugyfelszolgalat@nkfh.gov.hu | |
| Website | https://nkfh.gov.hu |
Under Fgytv. § 46(1), consumer protection authority proceedings may only be initiated if the Consumer has first attempted to settle the dispute directly with the business concerned.
6. Conciliation Boards (békéltető testület)
Legal basis: Fgytv. § 17/A(1a) · Article 13 of Directive 2013/11/EU — the information must cover "the possibility of having recourse to the Conciliation Boards competent for the Consumer's place of residence, place of stay or registered seat", and must state the registered seat, telephone contact, internet contact and mailing address of the Conciliation Board. A business that has a website must provide this information on the website. The names, seats and territorial jurisdiction of the boards are laid down in Annex 2 to the Fgytv. (since 1 January 2024 there are 8 regional boards).
Powers of the Conciliation Board. A Conciliation Board (békéltető testület) is an alternative dispute resolution (ADR) entity whose task is to settle consumer disputes out of court: it first attempts to bring about a settlement, and if that fails, it decides the case (Fgytv. § 18(1)). The procedure is free of charge for the Consumer, and its official language is Hungarian (Fgytv. § 20(6)).
Jurisdiction and free choice of board. The Conciliation Board competent for the Consumer's place of residence or place of stay conducts the procedure; in the absence of a domestic place of residence or stay, the board competent for the Provider's registered seat. However, the Consumer may name any other Conciliation Board in the request, and in that case the board named by the Consumer will act (Fgytv. § 20(1)–(3)).
Precondition of the procedure: the Consumer must have attempted to settle the dispute directly with the Provider (Fgytv. § 27).
Cross-border disputes. A Consumer who is not resident in Hungary may also turn to the European Consumer Centre (ECC-Net) of his or her Member State of residence, which assists free of charge in pursuing claims against a business established in another Member State. For cross-border consumer disputes arising from an online contract, Fgytv. § 18(5) lays down a separate rule of jurisdiction.
6.1 Contact details of the eight Conciliation Boards
| Conciliation Board | Territorial jurisdiction | Registered seat | Mailing address | Telephone | E-mail and website |
|---|---|---|---|---|---|
| Budapesti Békéltető Testület (Budapest) | Budapest | 1016 Budapest, Krisztina krt. 99. III. em. 310. | 1253 Budapest, Pf. 10. | +36 1 488 2131 | bekelteto.testulet@bkik.hu · https://bekeltet.bkik.hu |
| Baranya Vármegyei Békéltető Testület | Baranya, Somogy and Tolna county | 7625 Pécs, Majorossy I. u. 36. | 7625 Pécs, Majorossy I. u. 36. | +36 72 507 154 | info@baranyabekeltetes.hu · https://baranyabekeltetes.hu |
| Borsod-Abaúj-Zemplén Vármegyei Békéltető Testület | Borsod-Abaúj-Zemplén, Heves and Nógrád county | 3525 Miskolc, Szentpáli u. 1. | 3501 Miskolc, Pf. 376. | +36 46 501 091 | bekeltetes@bokik.hu · https://bekeltetes.borsodmegye.hu |
| Csongrád-Csanád Vármegyei Békéltető Testület | Békés, Bács-Kiskun and Csongrád-Csanád county | 6721 Szeged, Párizsi krt. 8-12. | 6721 Szeged, Párizsi krt. 8-12. | +36 62 554 250 / ext. 118 | bekelteto.testulet@cskik.hu · https://www.bekeltetes-csongrad.hu |
| Fejér Vármegyei Békéltető Testület | Fejér, Komárom-Esztergom and Veszprém county | 8000 Székesfehérvár, Hosszúsétatér 4-6. | 8050 Székesfehérvár, Pf. 357. | +36 22 510 310 | bekeltetes@fmkik.hu · https://www.bekeltetesfejer.hu |
| Győr-Moson-Sopron Vármegyei Békéltető Testület | Győr-Moson-Sopron, Vas and Zala county | 9021 Győr, Szent István út 10/a. | 9021 Győr, Szent István út 10/a. | +36 96 520 217 | bekelteto.testulet@gymsmkik.hu · https://bekeltetesgyor.hu |
| Hajdú-Bihar Vármegyei Békéltető Testület | Hajdú-Bihar, Jász-Nagykun-Szolnok and Szabolcs-Szatmár-Bereg county | 4025 Debrecen, Vörösmarty u. 13-15. | 4025 Debrecen, Vörösmarty u. 13-15. | +36 52 500 710 | bekelteto@hbkik.hu · https://www.hbmbekeltetes.hu |
| Pest Vármegyei Békéltető Testület | Pest county | 1055 Budapest, Balassi Bálint u. 25. IV/2. | 1055 Budapest, Balassi Bálint u. 25. IV/2. | +36 1 792 7881 | pmbekelteto@pmkik.hu · https://panaszrendezes.hu |
All addresses are in Hungary.
6.2 Declaration of submission
A general declaration of submission under Fgytv. § 36/C(1) is a written declaration, valid until revoked, by which a business undertakes in advance to submit to Conciliation Board proceedings and to the decision taken in them. The Provider's general declaration of submission: the Provider has not made a general declaration of submission.
This does not affect the Provider's duty to cooperate in Conciliation Board proceedings: the Provider must send a written response within fifteen days of the board's notice, and must ensure that a representative authorised to conclude a settlement takes part in the hearing (Fgytv. § 29(8) and (11)). Under Fgytv. § 32(a)(ab), even in the absence of a declaration of submission the Conciliation Board may issue a binding decision where the request is well founded and the Consumer's claim does not exceed HUF 250,000.
7. Language versions
This Legal Notice is available in Hungarian and English. If the language versions differ, the interpretation more favourable to the Consumer prevails.
8. Version and entry into force
| Item | Value |
|---|---|
| Version number | 1.2 |
| Date of entry into force | 7 October 2026 |
| Conciliation Board data last verified (section 6.1) | 25 August 2026 |